Effective Date: March 21, 2025

At MDUSA Vedic, we strive for 100% customer satisfaction. If you’re unsatisfied with your purchase, review our policy below for eligibility and steps to request a refund or exchange.

1. Eligibility for Refunds/Returns

You may qualify for a refund or exchange if:

  • The product is unused, unopened, and in its original packaging.
  • The request is made within 14 days of delivery.
  • The item is defective, damaged during shipping, or incorrect (provide photos as proof).

Non-Refundable Items:

  • Personalized/custom-made products (unless defective).
  • Digital downloads or gift cards.
  • Products marked “Final Sale” in the product description.

2. Refund Process

Step 1: Contact Us

  • Email mdusavedic@gmail.com or WhatsApp +92-315-3932222 within 14 days of delivery. Include:
    • Order number.
    • Reason for return.
    • Photos of the product (if defective/damaged).

Step 2: Approval & Return Instructions

  • We’ll review your request within 2 business days and provide return instructions (if approved).

Step 3: Ship the Item

  • Securely package the item and ship it to our return address (provided upon approval).
  • Return Shipping Costs:
    • Defective/Incorrect Items: We cover return shipping.
    • Change of Mind: Customer pays return fees.

Step 4: Refund Processing

  • Refunds are processed within 7–14 business days after we receive and inspect the item.

3. Refund Methods

  • Refunds are issued to the original payment method (e.g., credit card, JazzCash, bank transfer).
  • Processing times depend on your bank/payment provider (may take 3–10 business days).

4. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Contact us to arrange an exchange.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank/payment account.
  2. Contact your payment provider.
  3. If unresolved, email us at mdusavedic@gmail.com.

6. Damaged/Defective Items

  • Report damage/defects within 48 hours of delivery with clear photos.
  • We’ll replace the item or refund you promptly.

7. Contact Us

For refund/return requests or questions:
📞 Phone: 0554210470 | 0554801750 | 03074068869
💬 WhatsApp: +92-315-3932222
✉️ Email: mdusavedic@gmail.com
📍 Location: Gujranwala, Pakistan

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8. Policy Updates

We may update this policy periodically. Changes will be reflected on this page with a revised “Effective Date.”