Effective Date: March 21, 2025

At MDUSA Vedic, we strive to deliver your orders swiftly and securely. This policy outlines our shipping practices, timelines, and fees. For questions, contact us via mdusavedic@gmail.com or the details below.

1. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
  • Delays may occur during peak seasons or due to product availability (we’ll notify you if this happens).

2. Shipping Options & Delivery Timelines

We partner with trusted carriers to ensure reliable delivery:

RegionShipping MethodEstimated Delivery Time
PakistanStandard Domestic3–7 business days
InternationalStandard International7–21 business days

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

3. Shipping Fees

  • Domestic (Pakistan):
    • Flat rate: [200-250] PKR per order.
    • Free shipping on orders over 9000] PKR.
  • International:
    • Calculated at checkout based on destination and package weight.

4. International Shipping

  • Customers are responsible for customs fees, taxes, or import duties (if applicable).
  • We declare packages as “Merchandise” with accurate product values to avoid delays.

5. Order Tracking

  • You’ll receive a tracking number via email once your order ships.
  • Track your package directly through:
    • Carrier’s website (e.g., TCS, FedEx).
    • Your MDUSA Vedic account dashboard.

6. Shipping Delays

  • While rare, delays can occur due to:
    • Incorrect/incomplete shipping addresses.
    • Customs inspections (international orders).
    • Natural disasters or carrier disruptions.
  • Contact us if your order is delayed beyond the estimated timeframe.

7. Address Changes & Order Cancellations

  • Address changes: Notify us within 24 hours of ordering via mdusavedic@gmail.com. Changes after shipment may incur fees.
  • Cancellations: Request before your order enters the “Processing” stage.

8. Lost or Damaged Packages

  • Lost in transit: Contact us immediately. We’ll work with the carrier to resolve the issue or reship your order.
  • Damaged items: Notify us within 48 hours of delivery with photos. We’ll arrange a replacement or refund.

9. Returns & Exchanges

See our Return & Refund Policy for details.

10. Contact Us

For shipping-related inquiries:
📞 Phone: 0554210470 | 0554801750 | 03074068869
💬 WhatsApp: +92-315-3932222
✉️ Email: mdusavedic@gmail.com
📍 Location: Gujranwala, Pakistan

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