Mdusa Vedic

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Return Policy

Effective Date: February 20, 2025

At Mdusa Vedic, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process easy and hassle-free.

1. Eligibility for Returns

You may return any unused product purchased directly from our website within 30 days of receiving your order for a full refund. To be eligible for a return:

  • The product must be unused, unopened, and in the original packaging.
  • A receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

Unfortunately, we cannot accept returns of certain items, including:

  • Products that have been opened or used.
  • Gift cards.
  • Any items marked as non-returnable at the time of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at mdusavedic@gmail.com or by calling us at 0554210470 to request a Return Authorization (RA) number.
  2. Prepare Your Package: Once you receive your RA number, securely pack the product in its original packaging to prevent damage during return shipping.
  3. Ship the Product: Ship the product back to us at the address provided with your RA number. You are responsible for the shipping costs associated with the return unless the item was incorrect or defective.

4. Refund Process

Once we receive your return and confirm that it meets our return policy guidelines, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your bank’s processing times.

5. Exchanges

If you wish to exchange a purchased product for another item, please initiate the return process as outlined above, then place a new order for the desired item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at mdusavedic@gmail.com or 0554210470. We will gladly assist you in correcting the issue, and we may cover the return shipping costs in such cases.

7. Customer Support

If you have any questions or need assistance regarding your return, please do not hesitate to contact our customer support team:

Thank you for choosing Mdusa Vedic! We appreciate your business and look forward to serving you again.